Viable provides a robust platform that utilizes AI and GPT-4 to analyze unstructured feedback at scale. Whether it's online reviews, survey responses, or customer support tickets, Viable processes qualitative data into actionable insights that help businesses understand their customers better. The platform connects with various data sources and employs sophisticated algorithms to extract meaningful patterns and trends, thus saving time and improving decision-making.
Who will use viable?
Product Managers
Customer Experience Teams
Marketing Professionals
Data Analysts
How to use the viable?
Step1: Sign up and create an account on the Viable website.
Step2: Connect your data sources such as helpdesk platforms, survey tools, or spreadsheets.
Step3: Configure your analysis preferences and objectives.
Step4: Run your first analysis to process the unstructured feedback.
Step5: Review the AI-generated insights and reports.
Step6: Use the insights to inform business decisions and strategies.
Platform
web
viable's Core Features & Benefits
The Core Features of viable
AI-powered analysis
Supports multiple data sources
Automated reporting
Weekly feedback analysis
Custom configuration
The Benefits of viable
Eliminates manual data processing
Provides actionable insights
Saves time and resources
Improves decision-making
Increases customer understanding
viable's Main Use Cases & Applications
Analyzing customer feedback
Survey response analysis
Product review insights
Customer support feedback analysis
FAQs of viable
What types of data can Viable analyze?
Viable can analyze various forms of unstructured feedback including online reviews, survey responses, and customer support tickets.
How often is the analysis run?
Viable runs a weekly analysis of the unstructured feedback data.
Can Viable connect to my existing helpdesk platform?
Yes, Viable can connect to popular helpdesk platforms, survey tools, and product review apps.
Is there a free trial available?
Yes, Viable offers a free initial analysis to get you started.
How does Viable ensure data security?
Viable does not store Personally Identifiable Information (PII) in its system and follows strict data security protocols.
What platforms is Viable available on?
Viable is available as a web-based application.
How detailed are the insights provided?
Viable provides detailed insights that help understand specific feedback trends, patterns, and their impact on metrics like NPS or CSAT.
Can I customize the analysis criteria?
Yes, you can configure your analysis preferences and objectives according to your specific business needs.
What type of businesses can benefit from Viable?
Any business that collects and uses customer feedback can benefit from Viable, including product managers, customer support teams, and marketing professionals.
How can I contact support?
You can contact Viable support via their email or phone number as listed on their website.