Unthread
Unthread is an AI-powered customer support platform built into Slack. It categorizes customer conversations, tracks trends, and improves support efficiency.
Unthread
Unthread is an AI-powered customer support platform built into Slack. It categorizes customer conversations, tracks trends, and improves support efficiency.
Unthread Product Information
What is Unthread?
Unthread is an AI-powered omni-channel customer support platform that integrates seamlessly with Slack. It aggregates tickets and data from different customer interaction sources, allowing companies to manage support efficiently in Slack channels or direct messages. With Unthread, businesses can automatically categorize customer conversations, track trending topics, and analyze support data for continuous improvement. It also helps in prioritizing and tagging new conversations, ensuring that no customer query goes unnoticed.
Who will use Unthread?
- Customer Support Teams
- Businesses using Slack
- Product Managers
- Sales Teams
How to use the Unthread?
- Step1: Sign up for an Unthread account.
- Step2: Integrate Unthread with Slack by authorizing the app.
- Step3: Configure your notification settings to manage how you receive support tickets.
- Step4: Use the dashboard to view, categorize, and track customer queries.
- Step5: Respond to customer inquiries directly from Slack.
- Step6: Analyze trends and improve your support process using Unthread's insights.
Platform
- web
Unthread's Core Features & Benefits
The Core Features of Unthread
- AI-driven conversation categorization
- Ticket aggregation from multiple sources
- Slack integration
- Trend tracking
- Prioritization and tagging of conversations
The Benefits of Unthread
- Improves support efficiency
- Enhances customer satisfaction
- Provides actionable insights
- Ensures no customer query is missed
- Facilitates trend tracking and analysis
Unthread's Main Use Cases & Applications
- Customer Support Management
- Trend Analysis
- Customer Interaction Data Aggregation
FAQs of Unthread
Unthread Company Information
- Website: https://unthread.io
- Company Name: Unthread
- Support Email: tom@unthread.io
- Facebook: NA
- X(Twitter): NA
- YouTube: NA
- Instagram: NA
- Tiktok: NA
- LinkedIn: https://www.linkedin.com/company/unthreadai
Analytic of Unthread
Visit Over Time
Monthly Visits
11.3k
Avg Visit Duration
00:01:12
Page Per Visit
5.38
Bounce Rate
41.62%
May 2024 - Jul 2024 All Traffic
Geography
Top 5 Regions
United States
73.62%
India
8.28%
Canada
7.41%
Spain
4.75%
United Kingdom
3.81%
May 2024 - Jul 2024 Worldwide Desktop Only
Traffic Sources Traffic Sources
Direct
50.98%
Search
31.05%
Social
7.53%
Referrals
5.60%
Paid Referrals
4.79%
Mail
0.05%
May 2024 - Jul 2024 Desktop Only
Top Keywords
| Keyword | Traffic | Cost Per Click |
|---|---|---|
| unthread | 1.3k | $ -- |
| spotify issue reporting slack | 60 | $ -- |
| gpt4o intelligence | 50 | $ -- |
| slack for large communities | -- | $ -- |
| unthread ai | -- | $ -- |
Unthread's Main Competitors and alternatives?
- Zendesk
- Intercom
- Freshdesk
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Unthread's Tags
AI customer support
omni-channel support
Slack integration
customer interaction management
support ticketing system
data analysis for support
automated conversation categorization
customer trends tracking
support data insights
improve customer experience
prioritization of conversations
ticket management automation