Faqtual

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0 Reviews
Faqtual is an internal knowledge base that helps customer support teams provide faster responses. It offers features like snippets, text expanders, and AI-powered smart replies to improve efficiency. It integrates seamlessly with popular support tools, making it an essential tool for any customer service team.
Added on:
Social & Email:
Platform:
Nov 02 2024
Faqtual

Faqtual

0 Reviews
0
Faqtual
Faqtual is an internal knowledge base that helps customer support teams provide faster responses. It offers features like snippets, text expanders, and AI-powered smart replies to improve efficiency. It integrates seamlessly with popular support tools, making it an essential tool for any customer service team.
Added on:
Social & Email:
Platform:
Nov 02 2024

Faqtual Product Information

What is Faqtual?

Faqtual is a user-friendly internal knowledge base designed to help customer support teams respond swiftly and effectively to queries. This tool allows users to save frequently asked questions (FAQs) and commonly used messages for quick replies, share knowledge with team members through a shared folder, and manage all business knowledge in one place. It also leverages AI to import new content and generate context-aware replies. With integrations with all major customer support platforms, it ensures smooth operation across different communication channels.

Who will use Faqtual?

  • Customer support teams
  • Business organizations
  • Online retailers

How to use the Faqtual?

  • Step1: Install the Faqtual extension from the Chrome Web Store.
  • Step2: Set up your knowledge base with FAQs and commonly used responses.
  • Step3: Integrate Faqtual with your customer support tools like Gmail, Zoho, Zendesk, etc.
  • Step4: Use snippets and text expanders to respond quickly to customer queries.
  • Step5: Share your responses with your team using the shared folder feature.
  • Step6: Use the AI import and smart replies to keep your knowledge base updated.

Platform

  • ios
  • chrome

Faqtual's Core Features & Benefits

The Core Features of Faqtual
  • Snippets & canned responses
  • Text expander & shortcuts
  • Knowledge base management
  • Sharing with team
  • Content import via AI
  • Smart replies via AI
  • Cross platform compatibility
  • Native integrations with support platforms
The Benefits of Faqtual
  • Faster response times
  • Improved team collaboration
  • Centralized knowledge management
  • Ease of use and setup
  • Enhanced customer satisfaction

Faqtual's Main Use Cases & Applications

  • Customer support for quick query resolution
  • Managing internal team knowledge
  • Automating customer interaction responses

FAQs of Faqtual

What is Faqtual?

Faqtual is an internal knowledge base that helps customer support teams respond quickly using saved FAQs and snippets.

What platforms does Faqtual support?

Faqtual supports iOS, Mac Desktop, Chrome, and Edge.

How do I integrate Faqtual with my current support tools?

Faqtual integrates seamlessly with popular tools like Gmail, Zoho, Zendesk, LiveChat, and many more.

Can I share my responses with my team?

Yes, you can add snippets to a shared folder for your team.

What are snippets and canned responses?

Snippets are saved responses that can be quickly inserted into customer interactions to save time.

How can I use AI with Faqtual?

Faqtual uses AI to import new content from images, text, or URLs and to generate context-aware replies.

Is Faqtual easy to set up?

Yes, Faqtual is designed to be easy to use and quick to set up.

How does Faqtual improve response times?

By using saved snippets and AI-generated responses, Faqtual allows customer support teams to respond more quickly to queries.

Can I manage all business knowledge in one place?

Yes, Faqtual allows you to record and manage all business knowledge within the platform.

Does Faqtual work with online chat and social media?

Yes, Faqtual works with various communication channels including online chat, emails, social media, shared inboxes, and CRMs.

Faqtual Company Information

  • Website: https://faqtual.co
  • Company Name: Faqtual
  • Support Email: hello@faqtual.co
  • Facebook: https://www.facebook.com/faqtual/
  • X(Twitter): https://twitter.com/faqtual
  • YouTube: NA
  • Instagram: NA
  • Tiktok: NA
  • LinkedIn: NA

Faqtual Reviews

5/5
Do You Recommend Faqtual? Leave a Comment Below!

Faqtual's Main Competitors and alternatives?

  • Hiver
  • LeadIQ
  • Noota

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