Faqtual is an internal knowledge base that helps customer support teams provide faster responses. It offers features like snippets, text expanders, and AI-powered smart replies to improve efficiency. It integrates seamlessly with popular support tools, making it an essential tool for any customer service team.
Faqtual is an internal knowledge base that helps customer support teams provide faster responses. It offers features like snippets, text expanders, and AI-powered smart replies to improve efficiency. It integrates seamlessly with popular support tools, making it an essential tool for any customer service team.
Faqtual is a user-friendly internal knowledge base designed to help customer support teams respond swiftly and effectively to queries. This tool allows users to save frequently asked questions (FAQs) and commonly used messages for quick replies, share knowledge with team members through a shared folder, and manage all business knowledge in one place. It also leverages AI to import new content and generate context-aware replies. With integrations with all major customer support platforms, it ensures smooth operation across different communication channels.
Who will use Faqtual?
Customer support teams
Business organizations
Online retailers
How to use the Faqtual?
Step1: Install the Faqtual extension from the Chrome Web Store.
Step2: Set up your knowledge base with FAQs and commonly used responses.
Step3: Integrate Faqtual with your customer support tools like Gmail, Zoho, Zendesk, etc.
Step4: Use snippets and text expanders to respond quickly to customer queries.
Step5: Share your responses with your team using the shared folder feature.
Step6: Use the AI import and smart replies to keep your knowledge base updated.
Platform
ios
chrome
Faqtual's Core Features & Benefits
The Core Features of Faqtual
Snippets & canned responses
Text expander & shortcuts
Knowledge base management
Sharing with team
Content import via AI
Smart replies via AI
Cross platform compatibility
Native integrations with support platforms
The Benefits of Faqtual
Faster response times
Improved team collaboration
Centralized knowledge management
Ease of use and setup
Enhanced customer satisfaction
Faqtual's Main Use Cases & Applications
Customer support for quick query resolution
Managing internal team knowledge
Automating customer interaction responses
FAQs of Faqtual
What is Faqtual?
Faqtual is an internal knowledge base that helps customer support teams respond quickly using saved FAQs and snippets.
What platforms does Faqtual support?
Faqtual supports iOS, Mac Desktop, Chrome, and Edge.
How do I integrate Faqtual with my current support tools?
Faqtual integrates seamlessly with popular tools like Gmail, Zoho, Zendesk, LiveChat, and many more.
Can I share my responses with my team?
Yes, you can add snippets to a shared folder for your team.
What are snippets and canned responses?
Snippets are saved responses that can be quickly inserted into customer interactions to save time.
How can I use AI with Faqtual?
Faqtual uses AI to import new content from images, text, or URLs and to generate context-aware replies.
Is Faqtual easy to set up?
Yes, Faqtual is designed to be easy to use and quick to set up.
How does Faqtual improve response times?
By using saved snippets and AI-generated responses, Faqtual allows customer support teams to respond more quickly to queries.
Can I manage all business knowledge in one place?
Yes, Faqtual allows you to record and manage all business knowledge within the platform.
Does Faqtual work with online chat and social media?
Yes, Faqtual works with various communication channels including online chat, emails, social media, shared inboxes, and CRMs.