Desku is a comprehensive AI-powered customer support platform designed for E-commerce and SaaS businesses. It focuses on automating support functions, utilizing advanced chatbots and ticketing systems to handle customer inquiries, thereby improving response times and user experience. The platform also includes reporting and analytics features to help businesses monitor and refine their customer service processes, boosting overall operational efficiency and growth.

Who will use Desku?

E-commerce businesses
SaaS companies
Customer support teams
Small and medium-sized enterprises (SMEs)
Customer experience managers

How to use the Desku ?

Step1: Sign up on the Desku platform.
Step2: Configure the chatbot and ticketing system according to your business needs.
Step3: Integrate Desku with your existing CRM or other support tools.
Step4: Train your team to use the Desku dashboard for managing inquiries.
Step5: Monitor performance through reporting and analytics features to optimize support processes.

Platform

web
mac
windows

Desku's Core Features & Benefits

The Core Features of Desku

AI-powered chatbots
Ticketing system
Reporting and analytics
CRM integration
Automated workflows

The Benefits of Desku

Enhanced customer experience
Improved response time
Operational efficiency
Scalable solutions
Data-driven insights

Desku's Main Use Cases & Applications

Managing customer inquiries
Automating common support tasks
Enhancing user engagement
Streamlining customer support processes
Improving business growth through better support

FAQs of Desku's

What is Desku?

Desku is an AI-powered customer support software designed for E-commerce and SaaS businesses to automate support and improve user experiences.

How does Desku improve customer support?

It uses AI chatbots and an advanced ticketing system to handle inquiries efficiently, enhancing response times and user satisfaction.

Is Desku suitable for small businesses?

Yes, Desku is designed to help SMEs streamline their customer support processes and grow their business.

Can Desku integrate with existing CRM systems?

Yes, Desku can be integrated with various CRM systems to ensure seamless support operations.

What features does Desku offer?

Core features include AI chatbots, ticketing system, reporting and analytics, CRM integration, and automated workflows.

Is there a free trial for Desku?

Yes, Desku offers a 14-day free trial to explore its features and benefits.

How do I get started with Desku?

Sign up on the Desku platform, configure the settings to match your business needs, and integrate with your existing tools.

What platforms does Desku support?

Desku is available on web, Windows, and Mac platforms.

Can I use Desku to analyze customer support performance?

Yes, Desku includes reporting and analytics features to help monitor and improve customer support operations.

What kind of businesses can benefit from Desku?

E-commerce, SaaS businesses, and customer support teams across various industries can benefit from Desku.

Desku Company Information

Website: https://desku.io
Company Name: Desku
Support Email: support@desku.io
Facebook: NA
X(Twitter): https://twitter.com/desku_io
YouTube: NA
Instagram: NA
Tiktok: NA
LinkedIn: https://www.linkedin.com/company/desku-io

Analytic of Desku

Visit Over Time

Monthly Visits

20.5k

Avg.Visit Duration

00:00:49

Page per Visit

1.92

Bounce Rate

43.86%

Apr 2024 - Jun 2024 All Traffic

Geography

Top 5 Regions

Canada

23.31%

United States

13.1%

India

10.4%

Germany

9.19%

Poland

8.33%

Apr 2024 - Jun 2024 Worldwide Desktop Only

Traffic Sources

0.56%

Direct

0.33%

Referrals

0.07%

Social

0.03%

Paid Referrals

Mail

Apr 2024 - Jun 2024 Desktop Only

Top Keywords

Keyword	Traffic	Cost Per Click
wat zijn wismo oproepen	--	$ --
desku	6.3k	$ 1.66
shopify top paid apps 2024	70	$ --
ecwid vs shopify vs dukaan	50	$ --
why should i add a whatsapp link to my instagram bio	20	$ --

Desku's Main Competitors and alternatives?

Zendesk
Freshdesk
Intercom
Help Scout
Zoho Desk