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DeskDay

DeskDay

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DeskDay
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What is DeskDay?

DeskDay is an advanced AI-driven IT support platform designed specifically for Managed Service Providers (MSPs). It leverages intelligent automation and a conversational interface to streamline service desk operations. DeskDay aims to replace traditional PSA systems with a more modern, efficient, and user-friendly solution, integrating ticket management, documentation, and remote monitoring into a cohesive platform. By adopting DeskDay, MSPs can elevate their service offerings, improve customer satisfaction, and drive operational efficiency.

Who will use DeskDay?

  • Managed Service Providers (MSPs)
  • IT support teams
  • Service Desk Managers
  • IT Operations Managers

How to use the DeskDay?

  • Step1: Sign up for an account on DeskDay.
  • Step2: Set up your MSP profile and configure service desk settings.
  • Step3: Integrate DeskDay with your existing tools and systems.
  • Step4: Train your team on using the conversational interface.
  • Step5: Start creating and managing support tickets via DeskDay.
  • Step6: Monitor performance and streamline operations using the platform's analytics.

Platform

  • web
  • mac
  • windows
  • ios
  • android

DeskDay's Core Features & Benefits

The Core Features

  • AI-driven ticket management
  • Conversational interface
  • Remote monitoring
  • Documentation management
  • Integration with existing tools

The Benefits

  • Streamlined operations
  • Improved customer satisfaction
  • Enhanced team collaboration
  • Increased efficiency through automation
  • Reduced operational costs

DeskDay's Main Use Cases & Applications

  • Managed Service Providers managing multiple clients
  • IT support teams handling high ticket volumes
  • Service desks looking to modernize their operations
  • Organizations aiming to enhance customer support

DeskDay's Pros & Cons

The Pros

Chat-based ticketing enables faster interaction and resolution.
Supports multi-channel communication including Microsoft Teams and mobile apps.
Automation and workflows streamline ticket management and billing.
Mobile app for techs allows on-the-go support.
Multi-ticketing feature improves efficiency by handling multiple tickets concurrently.
Rule-based quality assurance across tickets, projects, and timesheets.
Integrated billing and reporting enhance operational transparency.

The Cons

No open-source availability or GitHub repository found.
May have limited visibility into AI/ML specific capabilities beyond chat-based automation.
Potential learning curve transitioning from traditional PSAs to a chat-first interface.

DeskDay's Pricing

Has free planYES
Free trial details14-day free trial with full feature access
Pricing modelFree Trial
Is credit card requiredNo
Paid from
Has lifetime planNo
Billing frequency
For the latest prices, please visit: https://deskday.com/pricing/

FAQs of DeskDay

DeskDay Company Information

Analytic of DeskDay

Visit Over Time

Monthly Visits
842
Avg Visit Duration
00:00:00
Page Per Visit
1.29
Bounce Rate
42.10%
Sep 2025 - Nov 2025 All Traffic

Geography

Top 1 Regions
United Kingdom
100%
Sep 2025 - Nov 2025 Worldwide Desktop Only

Traffic Sources

Search
43.05%
Direct
35.73%
Referrals
13.64%
Social
4.47%
Paid Referrals
1.54%
Mail
0.22%
Sep 2025 - Nov 2025 Desktop Only

Top Keywords

KeywordTrafficCost Per Click
deskday400 $ --

DeskDay Reviews

5/5
Do You Recommend DeskDay? Leave a Comment Below!

DeskDay's Main Competitors and alternatives?

  • Zendesk
  • Freshdesk
  • ServiceNow
  • Jira Service Management
  • SolarWinds MSP

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