Yes, Canny offers industry-leading security and can provide a SOC2 Type 2 report. Most smaller EFM Software providers don't have this level of security and compliance.

Canny offers a full suite of tools designed to help you manage customer feedback. They cover feedback collection, roadmaps, prioritization, and product updates. We also integrate with other best-in-class tools so you can use the best tools on the market for all your needs. That includes project management tools, CRMs, customer support, analytics, and more.

Yes, Canny can pull customer survey data from your CRM or bulk import it. That includes survey results, net promoter score (NPS) data, customer effort score (CES), etc. You can create custom fields in Canny for these and use them to analyze feedback.

These help your product team understand what features they should be building to unlock more revenue for your company. You can connect deals in Hubspot and Salesforce to feedback in Canny. This lets you track the revenue impact of customer feedback. You can also sync custom fields like ARR that can be used as an impact factor when prioritizing requests.

Yes, our open API is available to all customers. We also offer integration support to enterprise clients from our support engineering team. They help customize Canny to make sure it supports your workflow.

We believe that you can build a better product by listening to customer feedback. Our tools are designed to help you manage the entire customer feedback loop —listening, analyzing, prioritizing, building, and then announcing. Keeping your customers informed as you act on their feedback boosts customer loyalty and retention. It also helps with customer engagement as you invite them to be a part of your product's development. Feeling heard and involved is a major driver of customer experience.