Balto is an AI-driven real-time guidance platform designed for contact centers. It helps agents enhance performance by offering immediate feedback and support during calls, ensuring they communicate effectively and follow best practices.
balto.ai
Balto is an AI-driven real-time guidance platform designed for contact centers. It helps agents enhance performance by offering immediate feedback and support during calls, ensuring they communicate effectively and follow best practices.
balto.ai Product Information
What is balto.ai?
Balto uses advanced AI technology to analyze calls in real-time, providing agents with on-the-spot guidance. This empowers them to improve customer interactions, ensuring compliance and effectiveness. The platform scores 100% of calls automatically, alerts managers for critical coaching moments, and delivers actionable insights through easy-to-read reports. With Balto, organizations can scale excellence across their contact center workforce, improve overall call quality, and significantly enhance customer satisfaction.
Who will use balto.ai?
- Contact center agents
- Customer service representatives
- Sales professionals
- Operational managers
- Quality assurance specialists
How to use the balto.ai?
- Step1: Sign up for a Balto account and integration setup.
- Step2: Install the necessary software on your contact center system.
- Step3: Train agents on how to use the Balto guidance features.
- Step4: Monitor live calls to provide real-time feedback.
- Step5: Review performance reports to identify improvement areas.
Platform
- web
- windows
- chrome
balto.ai's Core Features & Benefits
The Core Features of balto.ai
- Real-time call analysis
- Automated scoring of calls
- Manager alerts for coaching moments
- Compliance tracking
- Integration with softphone systems
The Benefits of balto.ai
- Improved agent performance
- Increased customer satisfaction
- Enhanced compliance adherence
- Time savings on after-call work
- Scalable training and support
balto.ai's Main Use Cases & Applications
- Sales enablement and training
- Compliance monitoring
- Quality assurance
- Emergency call guidance
- Performance analytics
FAQs of balto.ai
balto.ai Company Information
- Website: https://www.balto.ai
- Company Name: Balto
- Support Email: support@balto.ai
- Facebook: NA
- X(Twitter): NA
- YouTube: NA
- Instagram: NA
- Tiktok: NA
- LinkedIn: NA
balto.ai Reviews
5/5
Analytic of balto.ai
Visit Over Time
Monthly Visits
11.2k
Avg Visit Duration
00:00:45
Page Per Visit
2.77
Bounce Rate
47.39%
Jun 2024 - Aug 2024 All Traffic
Geography
Top 5 Regions
United States
39%
India
18.35%
Australia
10%
Colombia
7.15%
United Kingdom
7.14%
Jun 2024 - Aug 2024 Worldwide Desktop Only
Traffic Sources Traffic Sources
Search
48.96%
Direct
38.25%
Referrals
8.23%
Social
3.96%
Paid Referrals
0.51%
Mail
0.08%
Jun 2024 - Aug 2024 Desktop Only
Top Keywords
| Keyword | Traffic | Cost Per Click |
|---|---|---|
| balto ai | 910 | $ -- |
| balto | 123.1k | $ 3.05 |
| best free tool to build call script flow realtime | 50 | $ -- |
| ai agent cold calling script | 30 | $ -- |
| balto conversational ai | 60 | $ -- |
balto.ai's Main Competitors and alternatives?
- CallMiner
- NICE inContact
- Verint
- Talkdesk
- Zendesk
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