Balto is an AI-driven real-time guidance platform designed for contact centers. It helps agents enhance performance by offering immediate feedback and support during calls, ensuring they communicate effectively and follow best practices.
Balto is an AI-driven real-time guidance platform designed for contact centers. It helps agents enhance performance by offering immediate feedback and support during calls, ensuring they communicate effectively and follow best practices.
Balto uses advanced AI technology to analyze calls in real-time, providing agents with on-the-spot guidance. This empowers them to improve customer interactions, ensuring compliance and effectiveness. The platform scores 100% of calls automatically, alerts managers for critical coaching moments, and delivers actionable insights through easy-to-read reports. With Balto, organizations can scale excellence across their contact center workforce, improve overall call quality, and significantly enhance customer satisfaction.
Who will use balto.ai?
Contact center agents
Customer service representatives
Sales professionals
Operational managers
Quality assurance specialists
How to use the balto.ai?
Step1: Sign up for a Balto account and integration setup.
Step2: Install the necessary software on your contact center system.
Step3: Train agents on how to use the Balto guidance features.
Step4: Monitor live calls to provide real-time feedback.
Step5: Review performance reports to identify improvement areas.