Backsy.ai simplifies the process of collecting and analyzing customer feedback using AI. It captures raw feedback, filters out noise and junk, and provides instant summaries. The platform charts trends, analyzes parameters defined by users, and rewards customers for their engagement. This helps businesses understand customer sentiments, identify areas for improvement, showcase their products, and make data-driven decisions efficiently.
Who will use Backsy.ai?
Product teams
Product managers
Business owners
Customer service teams
How to use the Backsy.ai?
Step1: Sign up for an account.
Step2: Create a product to receive feedback on.
Step3: Share the feedback link with your customers.
Step4: Collect feedback given by customers.
Step5: Use the AI analysis to review insights.
Step6: Implement improvements based on feedback.
Step7: Monitor trends and show appreciation to customers.
Platform
web
Backsy.ai's Core Features & Benefits
The Core Features
Capture raw feedback
Filter out noise and junk
Instant AI analysis
Chart trends and insights
Customer rewards
Showcase products
The Benefits
Gain clear insights
Save time on feedback analysis
Improve customer satisfaction
Encourage more customer feedback
Market products effectively
Backsy.ai's Main Use Cases & Applications
Product improvement
Customer satisfaction analysis
Market research
Competitor analysis
Backsy.ai's Pros & Cons
The Pros
Effortless collection of feedback via text or voice
Instant AI-driven analysis and summarization of feedback
Automated junk and spam filtering
Ability to spot trends and insights over time
Supports anonymous feedback for honesty
No installation or tech skills required
Flexible use cases across various industries
Incentivizes customers to provide feedback
The Cons
Feedback cannot be deleted once submitted
Costs based on credit usage may limit heavy users
No open-source code or GitHub repository available
Limited direct integrations or third-party app links