Backsy.ai simplifies the process of collecting and analyzing customer feedback using AI. It captures raw feedback, filters out noise and junk, and provides instant summaries. The platform charts trends, analyzes parameters defined by users, and rewards customers for their engagement. This helps businesses understand customer sentiments, identify areas for improvement, showcase their products, and make data-driven decisions efficiently.
Who will use Backsy.ai?
Product teams
Product managers
Business owners
Customer service teams
How to use the Backsy.ai?
Step1: Sign up for an account.
Step2: Create a product to receive feedback on.
Step3: Share the feedback link with your customers.
Step4: Collect feedback given by customers.
Step5: Use the AI analysis to review insights.
Step6: Implement improvements based on feedback.
Step7: Monitor trends and show appreciation to customers.
Platform
web
Backsy.ai's Core Features & Benefits
The Core Features of Backsy.ai
Capture raw feedback
Filter out noise and junk
Instant AI analysis
Chart trends and insights
Customer rewards
Showcase products
The Benefits of Backsy.ai
Gain clear insights
Save time on feedback analysis
Improve customer satisfaction
Encourage more customer feedback
Market products effectively
Backsy.ai's Main Use Cases & Applications
Product improvement
Customer satisfaction analysis
Market research
Competitor analysis
FAQs of Backsy.ai
What do I get exactly?
You get an app that helps you collect anonymous, high-quality feedback for your product or service. Then, AI analyzes it to highlight areas for improvement.
Why anonymous feedback though?
Anonymous feedback ensures people provide honest insights, giving you the most accurate results possible.
Can I delete feedbacks?
No, deleting feedback would compromise insights. However, you can auto-filter junk before it gets through.
How do I get started?
Sign up for an account, create a product, and start collecting feedback immediately.
Is filtering feedback included?
Yes, feedback validation and filtering are included in the paid plans.
How is customer feedback collected?
Feedback can be collected through text or voice provided by customers.
How does AI analyze feedback?
AI analyzes feedback based on parameters you define, providing you with clear insights.
Can I showcase customer feedback?
Yes, you can use the platform to highlight positive feedback and showcase your product.
What if I reach the maximum credit balance?
Upgrade your plan to increase your max credit balance.
Is Backsy.ai suitable for small businesses?
Yes, pricing plans accommodate businesses of all sizes including small projects.