OpenKBS is an AI-driven knowledge base platform that automatically ingests documents, websites, and apps to power a chat interface. It enables teams to search and query internal knowledge with real-time, context-aware responses, reducing support tickets and improving information access.
OpenKBS is an AI-driven knowledge base platform that automatically ingests documents, websites, and apps to power a chat interface. It enables teams to search and query internal knowledge with real-time, context-aware responses, reducing support tickets and improving information access.
OpenKBS connects to your knowledge sources—PDFs, Google Drive, Notion, Slack, websites—and indexes them using advanced NLP. It then provides an AI chat agent accessible via web or embeddable widget. The agent understands user questions, retrieves relevant information, and delivers concise answers. Admins can customize appearance, configure update schedules, and monitor usage through analytics dashboards. This seamless integration streamlines support, onboarding, and documentation search across your organization.
Who will use OpenKBS?
Customer support teams
HR and training departments
Product and documentation managers
Engineering and DevOps teams
Educational institutions
How to use the OpenKBS?
Step1: Sign up for an OpenKBS account on the web dashboard.
Step2: Connect and authorize your data sources (documents, websites, Slack, Notion).
Step3: Let the platform index and process your content automatically.
Step4: Customize the chat widget’s branding and deployment settings.
Step5: Embed the widget on your website or access the web chat interface to start querying.
Platform
web
OpenKBS's Core Features & Benefits
The Core Features
Automated ingestion of PDFs, docs, websites, and apps
Semantic search and context-aware chat interface
Embeddable JavaScript chatbot widget
Custom branding and UI configuration
Analytics dashboard for usage insights
Real-time re-indexing of updated content
The Benefits
Reduces support ticket volume
Provides 24/7 instant answers
Enhances team productivity
Improves knowledge discoverability
Streamlines onboarding processes
OpenKBS's Main Use Cases & Applications
Customer support chatbot for FAQs
Internal knowledge assistant for employees
Onboarding Q&A portal for new hires
Searchable product documentation interface
Policy and compliance query assistant
OpenKBS's Pros & Cons
The Pros
High level of security with encrypted communications and data storage
Customizable AI agent platform with integrations to various software systems
Open source with active community involvement
Consumption-based credit system enabling scalable usage