Wizr AI Agent Assist is an AI-powered extension designed to enhance support team productivity by automating essential tasks like ticket tagging and response generation.
Wizr AI Agent Assist is an AI-powered extension designed to enhance support team productivity by automating essential tasks like ticket tagging and response generation.
Agent Assist powered by Wizr AI Product Information
What is Agent Assist powered by Wizr AI?
Wizr AI Agent Assist is an AI-powered extension designed to streamline customer support operations. The tool automates ticket tagging, retrieves relevant past tickets, and generates responses using an extensive knowledge base. This extension boosts efficiency by categorizing tickets, providing quick access to historical data, offering accurate FAQ answers, and generating personalized responses. It's an invaluable tool for support teams looking to deliver high-quality service faster and more consistently.
Who will use Agent Assist powered by Wizr AI?
Customer support teams
Help desk operators
IT support personnel
How to use the Agent Assist powered by Wizr AI?
Step1: Install the Wizr AI Agent Assist extension from the Chrome Web Store.
Step2: Sign in to the extension using your credentials.
Step3: Configure the extension settings to integrate with your ticketing system and knowledgebase.
Step4: Start using the automated features like ticket tagging, past ticket lookup, and response generation.
Platform
chrome
Agent Assist powered by Wizr AI's Core Features & Benefits
The Core Features of Agent Assist powered by Wizr AI
Smart Ticket Tagging
Past Ticket Lookup
FAQ Integration
Response Generation
The Benefits of Agent Assist powered by Wizr AI
Boost Efficiency
Improve Accuracy
Enhance Customer Satisfaction
Agent Assist powered by Wizr AI's Main Use Cases & Applications
Automating support ticket categorization
Providing quick access to similar past tickets
Generating standardized responses to FAQs
Improving customer service response times
FAQs of Agent Assist powered by Wizr AI
What is the purpose of Wizr AI Agent Assist?
The purpose is to automate support tasks such as ticket tagging and response generation to enhance team productivity.
How do I install the Wizr AI Agent Assist?
You can install it from the Chrome Web Store by clicking 'Add to Chrome'.
What platforms support Wizr AI Agent Assist?
It is supported on the Chrome platform.
Can I integrate my existing knowledgebase with this tool?
Yes, you can configure the extension to work with your knowledgebase.
Does the tool offer FAQ integration?
Yes, it provides seamless access to your FAQ database.
Can the extension generate responses automatically?
Yes, it uses advanced AI to draft accurate and personalized responses.
How does ticket tagging work?
Tickets are automatically categorized into specific buckets based on their content.
Does it help in resolving recurring issues?
Yes, by quickly referencing similar past tickets.
What types of tasks does it automate?
It automates routine tasks like ticket tagging, past ticket lookup, and response generation.
How does it improve customer satisfaction?
By providing timely, accurate, and relevant support, enhancing the overall customer experience.
Agent Assist powered by Wizr AI Company Information
Website: https://wizr.ai
Company Name: Wizr.AI
Support Email: shahjahan@wizr.ai
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Agent Assist powered by Wizr AI Reviews
5/5
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