afiniti.com
Afiniti offers innovative CX AI solutions that enhance customer interactions by intelligently pairing customers with the right agents, significantly improving service metrics and business outcomes.
afiniti.com
Afiniti offers innovative CX AI solutions that enhance customer interactions by intelligently pairing customers with the right agents, significantly improving service metrics and business outcomes.
afiniti.com Product Information
What is afiniti.com?
Afiniti specializes in Customer Experience (CX) AI technology, utilizing advanced algorithms to match customers with agents based on predicted interaction success. Their eXperienceAI suite provides real-time optimization for contact centers, ensuring businesses can enhance various aspects of customer engagement, allowing for streamlined operations and measurable improvements in metrics like revenue and customer satisfaction.
Who will use afiniti.com?
- Enterprises looking for improved customer service
- Contact centers
- Businesses in healthcare and finance
- Customer service software developers
How to use the afiniti.com?
- Step1: Sign up for an Afiniti account.
- Step2: Integrate your existing systems with Afiniti's APIs.
- Step3: Configure your customer interaction metrics and goals.
- Step4: Utilize the dashboard to monitor performance and optimize settings.
Platform
- web
- windows
- ios
- android
afiniti.com's Core Features & Benefits
The Core Features of afiniti.com
- AI-driven customer-agent pairing
- Real-time optimization of customer journeys
- No-code management interface
- Integration with existing contact center systems
The Benefits of afiniti.com
- Increased customer satisfaction rates
- Higher revenue generation
- Reduction in customer wait times
- Data-driven decision-making capabilities
afiniti.com's Main Use Cases & Applications
- Improving customer service metrics in call centers
- Optimizing interactions in financial services
- Enhancing patient engagement in healthcare
FAQs of afiniti.com
afiniti.com Company Information
- Website: https://www.afiniti.com
- Company Name: Afiniti
- Support Email: info@afiniti.com
- Facebook: NA
- X(Twitter): NA
- YouTube: NA
- Instagram: NA
- Tiktok: NA
- LinkedIn: NA
Analytic of afiniti.com
Visit Over Time
Monthly Visits
110.0k
Avg Visit Duration
00:09:34
Page Per Visit
4.47
Bounce Rate
28.65%
Jun 2024 - Aug 2024 All Traffic
Geography
Top 5 Regions
United States
76.3%
Pakistan
18.25%
Turkey
3.52%
India
1.02%
Germany
0.28%
Jun 2024 - Aug 2024 Worldwide Desktop Only
Traffic Sources Traffic Sources
Direct
64.76%
Search
22.88%
Social
8.26%
Referrals
4.02%
Mail
0.05%
Paid Referrals
0.03%
Jun 2024 - Aug 2024 Desktop Only
Top Keywords
| Keyword | Traffic | Cost Per Click |
|---|---|---|
| afiniti | 6.3k | $ 4.16 |
| affiniti | 2.0k | $ -- |
| affinity ai | 1.9k | $ 2.12 |
| afiniti ibex | -- | $ -- |
| afiniti careers | 670 | $ -- |
afiniti.com's Main Competitors and alternatives?
- Zendesk AI
- Salesforce Einstein
- LivePerson
- Genesys Cloud AI
You may also like:
AI Customer Service Assistant
14.2K
20.51% An all-in-one agency management software for streamlined client and team communications.
--
Fluvi Assistant simplifies email responses with AI-powered assistance.
--
Effortlessly enhance your Etsy customer communication with AI-powered tools.
--
Empower your Amazon selling with AI-driven insights and prompts.
187
ChatFlot is an AI-powered chatbot for efficient customer interactions.
--
Enhance your Zendesk Chat experience with AI-powered autocomplete.
--
Effortlessly send bulk WhatsApp messages with this AI-powered extension.